Welcome to RedBalloon

We're here to help.

Browse our Help Centre topics below to find answers to your RedBalloon questions.


How To: Book Your Experience Voucher

Experience Vouchers are valid for 36 months (unless purchased prior to the 18/10/2017).  If the experience is not booked and taken within 12 months of the voucher purchase date, the value of the voucher (amount paid) becomes available for you to spend towards the same or a different experience on the RedBalloon website.  You must use your voucher prior to the expiry date shown.

To book your experience voucher:

  1. Go to redballoon.com.au
  2. Click ‘Use a voucher’.
  3. Enter your voucher code (example ABC123/AAAAA/1010101). If you have more than one voucher, select 'Add Another Voucher Code' and enter the code for each additional voucher. Select ‘Continue’.
  4. Enter your details.
  5. Review the important information and accept that you have done so.
  6. Select a date(s).
  7. Enter participant details and answer supplier questions.
  8. Read and agree to the Terms and conditions.
  9. Click ‘request dates’ to submit. 

You will then be provided with the experience providers details. These contact details will also be emailed to you in case you need to refer to them at a later stage. 

The experience provider will contact you within 48 hours to confirm your requested dates.

If you do not hear back within 48 hours, please contact the experience provider to confirm your booking. Once you receive the booking confirmation, please print this and take it along with you on the day.

Please Note: We recommend you book at least 3 weeks in advance to avoid missing out on your preferred date and time. You should allow more time if requesting a booking during peak times (such as weekends or school holidays).

Was this article helpful?
3 out of 5 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk