Welcome to RedBalloon

We're here to help.

Browse our Help Centre topics below to find answers to your RedBalloon questions.


Online Security

RedBalloon's Commitment

The security of your sensitive personal and financial details is important to us. We use the highest level of data encryption possible so you can feel confident that all communication (e.g. credit card details and personal information) between your browser and the RedBalloon web server is private and secure. Not only are all transactions secured using industry strength SSL encryption but, as additional protection, we also enforce the entry of the 3 or 4 digit credit card security numbers (CVN).

No credit card details are retained on our servers.

Please contact us on 1300 875 500 if you have any specific questions or concerns about our Online Security.

What You Can Do

We strongly recommend that you do not share your RedBalloon account login and password with anyone.

If you are using a public or shared computer, always remember to sign out of your RedBalloon account and do not leave the computer unattended while you are still logged in or in the middle of a transaction.

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